Frequently Asked Questions
I’m new to this, and don’t know where to start. What do you recommend?
Everyone starts somewhere! We personally recommend you take a look at our collections first. Here is quick breakdown of each one to help:
Bayou Noir - Individual Intention Candles
The Seven Veils - Intention Candle Bundles
Beyond the Veil - Astrology Collection
The Southern Nightfall - Self-Love, Relationship & Emotional Healing Candle Bundles
The Conjure Cabinet - Soaps, Herbs, Oils
Bayou Stones - Crystals
How are your products made?
Each product is carefully made by hand. These are all currently being crafted by one person, so each item is made very special for who it is intended for. Candles are infused with natural herbs, crystals, and ritual oils. Herbs and crystals are personally selected and packed. Spiritual tools are also personally selected and packaged .
Can anyone use your products?
Yes! While many of our products are spiritually prepared through the workings of Hoodoo, the actual use of products is fine. We just strongly ask that you be very respectful when using any of our products. Herbs, crystals, and any additional tools being sold have been cleansed and prayed over, so there is only good energy attached to what you receive.
How can your products be used?
Our products can be use in a variety of ways. All items can be used in ritual or spiritual practice. You can use our candles for the intention(s) you desire, or just simply for the vibes. Herbs and crystals can be added to altars. If you have any additional questions regarding the use of our products or just for more info, please do not hesitate to contact us.
How long will it take to process and ship my order?
Each product is made and packed to order. Please allow 7-21 days for processing (holidays are not included). You will receive confirmation via email once your order is shipped.
*Also, note that some products may take longer to prepare (infusion and working over candles take longer vs. fulfilling an order of crystals, herbs, & spiritual tools).
Is international shipping available?
Currently, we do not offer international shipping. However, in the future, this may become an option.
What happens if my package is lost or stolen?
If there are any issues, we strongly advise contacting the carrier first, as it is in their hands once we ship orders. We are also not responsible for any lost or stolen packages once they are marked delivered. Please contact us if you need any assistance.
What carrier do you use for shipping?
We ship our products through USPS. Once orders are shipped, please expect delivery within 5-7 business days. A tracking number will be emailed to you.
Can I make changes to my address?
For address changes/corrections only, we allow 72 hours for those requests to be made. Please email support@veilofthebayou.com or use our contact page to submit your request and include your order number.
Can I cancel my order?
Due to all products being spiritually prepared and made to order, cancellations are only offered within 48 hours of placing an order. If you wish to cancel your order, please email support@veilofthebayou.com - or you may use our contact page to request a cancellation. Be sure to include your order confirmation number when contacting us. All sales are final once the 48 hour window has closed.
What happens if I made a mistake on my order or need to change/add/remove a product?
Any changes must be requested within 48 hours of purchase. If you are wanting to add an additional product, please contact us before making the purchase so we can be sure you are not charged an additional shipping fee. Please be sure to provide your order confirmation number when contacting us.
What is your return policy?
All sales are final. If you receive a damaged item, please contact us immediately so we can resolve your issue.